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Tellme Networks

Tellme. Networks, Inc.
Typesubsidiary of Microsoft
IndustryTelecom
Founded1999, Mountain View, CA
HeadquartersMountain View, CA
Key peopleMike McCue, Chief Executive Officer
ProductsTelephone services and applications
Revenueunknown
Employees360[1]
Websitewww.tellme.com

Tellme. Networks, Inc. is a company founded in 1999 by Mike McCue and Angus Davis,[2] that specializes in telephone-based applications. Its headquarters are based in Mountain View, California.

Tellme Networks was acquired by Microsoft on March 14, 2007, for approximately $800 million; the deal closed in late April 2007.[3] In 2006, Tellme's phone network processed more than 2 billion unique calls.[4]

Tellme established an information number, 1-800-555-TELL, which provided time-of-day announcements, weather forecasts, brief news and sports summaries, business searches, stock market quotations, driving directions, and similar amenities. Operating by voice prompts and speech-recognition software, it was set up in 2000 as a loss-leader service to demonstrate the Tellme functionality to U.S. consumers. The voice of the Tellme service is Darby Bailey.[5]

In early 2012, Microsoft divested itself of Tellme Networks' IVR service and the majority of its employees to [24]7 Inc.[6] The 1-800-555-TELL service was moved to a new toll-free number, 888-247-2425, and a non-toll-free number at 330-247-7411.

Contents

History

In April 1999, the Tellme founding team, consisting of Mike McCue, Angus Davis, Rod Brathwaite, Jim Fanning, Kyle Sims, Brad Porter, Michael Plitkins, Hadi Partovi, John Giannandrea, Andrew Volkmann, Anthony Accardi, Patrick McCormick, Danny Howard, Vicki Penrose, and Emil Michael assembled in Mountain View, California.

In 2000, Tellme launched an internet platform that delivered content to telephones—a concept frequently called voice portals. Early competitors included TelSurf Networks, BeVocal, Hey Anita, and Quack.com. Quack.com was founded in 1999 and acquired in September 2000 by America Online to power its competing service, AOL by Phone. At least ten additional competitors appeared in 2000 in various attempts to mimic the funding success of Tellme.[7]

Tellme was featured in the 2001 documentary Wild at Start.[8] and was referenced in a 2000 Malcolm Gladwell article in The New Yorker about recruiting.[9]

In 2008 the company debuted a feature especially for Christmas Eve; callers can dial 800-555-TELL and hear recorded messages from Santa Claus. If called on Christmas Eve, Santa will say what state he is traveling over, and what exactly he is doing. In 2009 they added a service that allows you to receive messages a week early from Santa explaining what he is doing to prepare for Christmas.

Services

Voice portal customers build Internet-powered, voice-enabled applications on the Tellme Network using Tellme Studio. Tellme Studio is a web-based VoiceXML development tool. The Tellme platform is based on open standards like VoiceXML, CCXML, and VoIP. The Tellme Voice Portal can be accessed by calling (888) 247-2425. Tellme also hosts toll-free directory assistance.

Customers

Some of the services running on Tellme's network include directory assistance (4-1-1) for AT&T and Verizon (landline), customer service for Merrill Lynch, E*TRADE Financial, and American Airlines, and e-commerce services for Fandango.[10]

See also

Notes

  1. ^ Liedtke, Michael (March 1, 2008). "Tellme's Tale As Microsoft Subsidiary". Associated Press via Wired News. Retrieved 2008-03-01. 
  2. ^ "Tellme's Naughty Schoolboy", Business Week, March 13, 2006, http://www.businessweek.com/technolog y/content/mar2006/tc20060313_913136.h tm.
  3. ^ "Microsoft Purchase of Tellme Adds Voice To Web Initiative", The Wall Street Journal, March 15, 2007, http://online.wsj.com/article/SB11738 9108729336936.html?mod=us_business_wh ats_news, retrieved 2009-06-01
  4. ^ "Tellme and Cingular Plan Broader Directory Service", The New York Times, October 9, 2006, http://www.nytimes.com/2006/10/09/tec hnology/09tellme.html?ei=5088&en= 38baf9e68e1b36f6&ex=1318046400&am p;partner=rssnyt&emc=rss&page wanted=all.
  5. ^ Darby Bailey (official website), http://www.darby.us.com/.
  6. ^ "Microsoft offloads some speech-focused assets, employees to 24/7" (World Wide Web log), ZD net, February 7, 2012, http://www.zdnet.com/blog/microsoft/m icrosoft-offloads-some-speech-focused -assets-employees-to-247/11834.
  7. ^ "As Silicon Valley Reboots, the Geeks Take Charge", The New York Times, October 26, 2003, http://www.nytimes.com/2003/10/26/bus iness/yourmoney/26vall.html?adxnnl=1& amp;adxnnlx=1067205762-K/mZabHOHq9Joa i8E9gynQ&pagewanted=all.
  8. ^ "Dept. of “Oops” – After four years, heeere's "Wild at Start," a documentary celebrating visionary new-economy entrepreneurs!", Salon, July 25, 2001, http://www.salon.com/tech/feature/200 1/07/25/wild_start/.
  9. ^ Gladwell, Malcolm (May 29, 2000), "The New-Boy Network", The New Yorker, http://www.gladwell.com/2000/2000_05_ 29_a_interview.htm.
  10. ^ Press Release, Tellme, August 21, 2006, http://www.tellme.com/about/PressRoom /release/20060821_2.
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